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How we handle your data

We keep your privacy terms in one place, so you can see what we collect, why we use it and how to ask for changes before you open…

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sabexch How we handle your data
REQUEST PATHS

How to contact us about privacy

If you want us to update, export or remove details, send the request through the account panel or the help path shown there.

Account message Send the request from the secure message area after sign-in, and include the phone number or account name linked to your profile. That lets us match the request quickly and keep the thread tied to one record.
Privacy email Use the email path shown in your account if you want a written trail for correction or access requests. We read each message, verify ownership and reply with the next step once the check is complete.
Follow-up desk If you have already shared a request and need a status check, send the reference again through the same channel. We can then track the case, avoid duplicate edits and keep the history easy to audit.
HOW WE HANDLE DATA

Records, cookies and account safety

Our privacy handling starts with the smallest record needed for the job. We use profile details, device signals and cookies to keep sessions stable, confirm repeat access and spot unauthorised use.

Profile data

We keep the name, phone number and account contact you provide so we can open the profile, send service messages and match future requests. If you update a field, we check the change before saving it.

Device signals

Login time, browser type and device identifiers help us spot unusual access and keep the session stable. We use those signals to protect the account, not to build a public profile about you.

Cookies

Cookies remember language choice, session state and consent settings so the page does not reset every time you move around. You can clear them in your browser, but some settings may need to be set again.

Security checks

When you request a sensitive change, we may ask for one more verification step, such as a code or a matching detail from your profile. That helps us stop unwanted edits before they reach your record.

Retention

We keep records only for the period needed to handle your account, solve disputes, meet legal duties and complete fraud checks. After that period, the data is deleted or anonymised according to our internal process.

Change requests

You can ask us to correct contact details, review stored data or close access to certain messages. We will confirm the request through the channel linked to your account and apply the change where law allows.

Privacy questions you may ask

These answers cover the most common privacy requests we receive: what we collect, why we keep it, how cookies work and how you can ask for a change. If your situation is different, send the exact request through the contact path in your account so we can check the record tied to you before we start any correction or export.

We collect the details needed to create and protect the account, such as your name, phone number, login history and device signals. If extra verification is required, we only ask for the fields needed to complete that check.

Cookies keep the page signed in, remember language choices and hold session settings while you move around. Some cookies also help us spot unusual access so we can protect the account and keep the record accurate.

Yes. Send the correction request through the contact route in your account, and include the field you want changed. We verify the request first, then update the record where local law and our audit process allow it.

We keep it only as long as needed for account handling, dispute checks, legal duties and security review. When that window ends, we delete it or reduce it to a form that no longer identifies you.

We may share limited details with service providers that help run login, messaging, storage or verification. They receive only the data needed for their task and must handle it under the same privacy terms we set.

Use the secure message path in your account or the email route shown there. Add the request type, the phone number linked to your profile and any clear reference, so we can reach the right record quickly.

No. Access depends on local law and is available where local law permits. If the rules in your state or region do not allow access, you should stop and follow the rules that apply to you.

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